kk10 Privacy Policy — Your Data, Protected

kk10 operates the online gambling platform at kk10.bet and is the data controller for all personal information collected through the Platform. We take our obligations regarding your personal data seriously. This Privacy Policy sets out the types of personal information we collect from players in Bangladesh, the purposes for which we use that information, the circumstances under which we may share it with third parties, and the rights you hold in respect of your personal data.

This policy should be read alongside our Terms and Conditions, which govern the overall relationship between kk10 and registered players. If you have any questions about how kk10 handles your personal information, you can contact our team at any time at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

kk10 collects personal information from players through the registration process, through ongoing use of the Platform, and through interactions with our customer support team. The categories of personal information we collect are set out below, together with the primary reason for collecting each category:

kk10 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. We collect only the minimum personal information necessary to provide the Platform services and to comply with our legal obligations. If you contact our support team, we may retain records of that communication for a period of up to 3 years for quality assurance and dispute resolution purposes.

kk10 uses the personal information we collect for the following purposes:

• To create and manage your kk10 account, including verifying your identity and age before activating your account.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard and to maintain accurate transaction records.
• To provide customer support, including responding to your enquiries, resolving disputes, and processing complaints.
• To comply with anti-money-laundering (AML) obligations, Know Your Customer (KYC) requirements, and other applicable regulatory requirements.
• To monitor Platform use for fraud detection, security threats, and to enforce our Terms and Conditions and responsible gaming obligations.
• To send you relevant promotional communications, bonus offers, and platform updates — but only where you have consented to receive marketing communications. You may withdraw this consent at any time by contacting [email protected].

kk10 will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable law. Where we rely on your consent as the basis for processing, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

kk10 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and kk10 — including account management, payment processing, and the delivery of gaming services.
• Legal obligation: Processing that is necessary to comply with applicable laws and regulations, including AML, KYC, and responsible gaming obligations.
• Legitimate interests: Processing carried out in the legitimate interests of kk10 where those interests are not overridden by your rights — including fraud prevention, security monitoring, and service improvement.
• Consent: Processing that is based on your specific, informed consent — primarily for marketing communications. Consent may be withdrawn at any time.

kk10 does not sell your personal information. We share personal data with third parties only in the following limited circumstances:

• Payment processors: We share the minimum necessary payment and identity data with bKash, Nagad, Rocket, Upay, Visa and Mastercard to facilitate deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Identity verification providers: We may use third-party KYC verification services to verify the identity and age of players. These providers receive only the data necessary to perform the verification.
• Regulatory and law enforcement authorities: We will disclose personal data to competent authorities where we are required to do so by applicable law, court order, or regulatory directive. This includes disclosures required under AML legislation.
• Service providers: We use carefully selected third-party service providers to support Platform operations, including hosting, analytics, and customer support tooling. These providers process data on our behalf under contractual data processing agreements.

All third parties with whom kk10 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than that for which it was shared. kk10 remains responsible for ensuring that such third parties maintain adequate protections for your data.

The kk10 Platform uses cookies and similar tracking technologies to improve your experience and to support the operation of the site. Cookies are small text files placed on your device when you visit the Platform. kk10 uses three categories of cookies:

• Essential cookies: These cookies are necessary for the Platform to function. They enable core features such as session management, login state, and security. The Platform cannot function correctly without these cookies and they cannot be disabled.
• Analytics cookies: These cookies collect anonymised information about how players use the Platform — such as which pages are visited most frequently and where players encounter errors — to help us improve the service. Analytics data is aggregated and does not identify individual users.
• Preference cookies: These cookies remember your settings and preferences — such as your chosen language and display settings — so that you do not need to re-enter them each time you visit the Platform. You may disable preference cookies in your browser settings, though this may affect your experience.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions. kk10 does not use advertising or behavioural tracking cookies that build profiles for third-party advertising networks.

kk10 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of 5 years from the date of account closure, in accordance with applicable financial record-keeping requirements; customer support communications are retained for up to 3 years; technical and log data is retained for up to 12 months; marketing consent records are retained until consent is withdrawn and for a period of 1 year thereafter.

When personal data is no longer required for any of the above purposes and no legal obligation requires its continued retention, kk10 will securely delete or anonymise the data. Where anonymisation is used in place of deletion, the resulting anonymised data cannot be re-linked to any individual and is no longer treated as personal data. Players who wish to request early deletion of their data may do so by contacting [email protected], subject to the retention obligations described above.

kk10 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform; encrypted storage of sensitive account information including passwords (which are stored as one-way hashed values, never in plain text); firewall protection and intrusion detection systems; restricted access controls so that personal data is accessible only to kk10 staff who require it for their specific job functions; and regular internal security reviews.

While kk10 takes all reasonable steps to protect your personal data, no method of internet transmission or electronic storage is completely secure. kk10 cannot guarantee absolute security of data transmitted to or from the Platform. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, kk10 will notify affected players and relevant authorities as required by applicable law within a reasonable time of becoming aware of the incident.

As a player registered on the kk10 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected]. kk10 will respond to all valid rights requests within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data that kk10 holds about you, together with information about how that data is being used.
• Right to rectification: You have the right to request correction of any personal data that kk10 holds about you that is inaccurate or incomplete.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: You have the right to request that kk10 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to withdraw consent: Where kk10 processes your personal data on the basis of your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

kk10 will not charge a fee for processing a valid rights request and will not discriminate against any player who exercises their privacy rights. If kk10 is unable to comply with a request — for example, because a legal retention obligation prevents deletion — kk10 will explain the reason in its response. If you are not satisfied with how kk10 has handled your personal data or responded to a rights request, you may escalate the matter by contacting [email protected] and requesting a senior review.

The kk10 Platform is strictly intended for adults aged 21 and above. kk10 does not knowingly collect personal information from individuals under the age of 21. If kk10 becomes aware that it has inadvertently collected personal information from a person under 21, it will take immediate steps to delete that information from its records and to close the associated account. If you are a parent or guardian and you believe that a person under 21 in your care has registered an account on kk10, please contact us immediately at [email protected] so that we can take prompt action.

kk10 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes to the services we provide. When we make material changes to this policy — meaning changes that substantively affect your privacy rights or how we use your personal data — we will provide advance notice via a prominent notice on the Platform or by email to your registered address before the changes take effect.

The date at the top of this policy indicates when it was last updated. We encourage you to review this Privacy Policy periodically to stay informed of any changes. Your continued use of the kk10 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the updated terms. If you do not accept a revised Privacy Policy, you must stop using the Platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to how kk10 handles your personal data, please contact our support team. We treat all privacy enquiries seriously and will respond within 5 business days.

Email: [email protected]